Community Management Training

Jono Bacon (Canonical Ltd)
Community
Location: E 141
Average rating: ***..
(3.50, 6 ratings)

This tutorial contains a series of presentations discussing the many different topics and skills involved. Importantly, much of this content will include experience and stories from practical community management work (so the students feel they are not just receiving information but benefitting from shared practical experience as well).

Q+A: Real learning occurs when you can map content, skills and the experience of others to your own requirements. Students will have an opportunity to ask any questions they wish and there will be regular Q+A breaks throughout the day.

Referencing Student Needs: Students in the class will have the opportunity to share their needs and expectations in their own lives and use that as a method of illustrating and solving problems as a group: this will make the content more relevant and applicable to real-world scenarios and help networking between students.

Social Opportunity: A core goal for this class is to build a sense of connection between people who have attended the training. This will be in the form of plenty of social interaction during the class as well as an optional dinner in the evening. I also want to help the students keep in touch and continue their learning after the class has completed.

Content and Schedule: The content in the class will provide detailed coverage of the many different topics involved in community management. This will include how to assess the needs of a community, putting together a strategic plan, building infrastructure, building buzz and excitement, measuring and tracking work, handling conflict and more.

The current schedule looks like this (although this is still under development).
  • Welcome and Introductions
  • The Core Mechanics Of Community
  • Planning Your Community
  • Building a Strategic Plan
  • Building Collaborative Workflow
  • Defining Community Governance
  • Marketing, Advocacy, Promotion, and Social Media
  • Measuring Your Community
  • Tracking and Measuring Community Management
  • Conflict Resolution
  • Final Q+A
  • Wrap Up
Photo of Jono Bacon

Jono Bacon

Canonical Ltd

Jono Bacon is a leading community manager, engineering manager, consultant and author. Currently he works as the Ubuntu Community Manager at Canonical, leading a team that grows, inspires and enthuses the global Ubuntu community; a community numbering the hundreds of thousands.

Bacon is a prominent author and speaker on community management and best practice, and wrote the best-selling The Art of Community (O’Reilly), is the founder of the primary annual conference for community managers and leaders, the Community Leadership Summit, and is a regular keynote speaker at events about community management, leadership, and best practice.

Bacon has provided community management consultancy for both internal and external communities for a range of organizations. This includes Deutsche Bank, Intel, SAP, Sony Mobile, Open Compute Project, IBM, Dyson, Mozilla, National Finishing Contractors Association, AlienVault, and others.

In addition to The Art of Community, Bacon co-authored Linux Desktop Hacks (O’Reilly), Official Ubuntu Book (Prentice Hall), and Practical PHP and MySQL (Prentice Hall), and has written over 500 articles across 12 different publications. He writes regularly for a range of magazines.

Bacon was the co-founder of the popular LugRadio podcast, which ran for four years with 2million+ downloads and 15,000 listeners, as well as spawning five live events in both the UK and the USA, and co-founded the Shot Of Jaq podcast. He co-founded the Bad Voltage podcast, a popular show about technology, Open Source, politics, and more. Bacon is also the founder of the Ubuntu Accomplishments, Jokosher, Acire, Python Snippets, and Lernid software projects.

He lives in the San Francisco Bay Area in California with his wife, Erica, and their son, Jack.

Comments on this page are now closed.

Comments

Picture of Michael Downey
07/23/2013 8:59am PDT

Interesting and useful content that was well-structured. Jono is an engaging speaker. My colleagues and I were all pretty exhausted at the end of the day-long marathon, though. If it’s necessary to use 2 slots for this content (and it’s reasonable to argue that it is), maybe it could be done across 2 days instead of all at once. It’d give our minds a bit of time to absorb the knowledge and may allow us to reflect a bit to ask more questions, synthesize, etc.

07/16/2013 5:46am PDT

Hi, Should be glad lo learn from you and reinforce our public sector community: http://blogs.forja.cenatic.es/al-sigm/2013/06/03/soporte-profesional-al-sigm/

Sponsors

Sponsorship Opportunities

For information on exhibition and sponsorship opportunities at the conference, contact Sharon Cordesse at (707) 827-7065 or scordesse@oreilly.com.

Contact Us

View a complete list of OSCON contacts