Kevin Falcone
Principal Engineer, Best Practical Solutions

Kevin Falcone is an architect and developer at Best Practical Solutions, LLC, producer of open source tools including RT: Request Tracker. At Best Practical,
Kevin works on a number of projects including RT, Hiveminder, and the
Jifty framework.

Sessions

Ops
Location: E143-144
Kevin Falcone (Best Practical Solutions), Alex Vandiver (Best Practical Solutions)
Average rating: ****.
(4.50, 2 ratings)
Request Tracker (RT) is an enterprise-grade ticketing system. It’s designed to help your organization track what needs to get done and what still needs doing. From basic customer service to advanced back-office workflows, RT is flexible enough to keep your processes smooth and effective. Read more.

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