11:30am–12:10pm Thursday, 07/28/2011
This section will focus on a case study where SugarCRM is used as platform to build a large scale Federal level application that will be implemented in all states to manage potentially 10 million beneficiaries. We will be covering how SugarCRM and best of breed open source solutions like BIRT, security solutions, workflow solutions come together to build a very complex workflow application.
9:00am–12:30pm Tuesday, 07/26/2011
Request Tracker (RT) is an enterprise-grade ticketing system designed to help your organization track what needs to get done and what still needs doing. From basic customer service to advanced back-office workflows, RT is flexible enough to keep your processes smooth and effective. This tutorial will cover deployment and day to day use of RT as well as basic customization.