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Request Tracker (RT) is an enterprise-grade ticketing system. It’s designed to help your organization track what needs to get done and what still needs doing. From basic customer service to advanced back-office workflows, RT is flexible enough to keep your processes smooth and effective.
RT 4.0, released earlier this year, introduces numerous new features and options including a mobile interface, full text searching, configurable ticket lifecycles and several new custom field types.
This tutorial, geared for systems administrators, will help you evaluate your issue tracking and workflow needs and show you how to deploy a new RT instance or better utilize your existing instance to help your organization get more done with little customization or retraining.
This tutorial will cover:
Jesse Vincent is the Co-founder and CTO of Keyboardio, an open hardware company whose first product is a comfortable, ultra-hackable computer keyboard. He is also the creator of RT and RTIR, and the founder of Best Practical Solutions, LLC, a company dedicated to open tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Jesse is also the founder and project lead of K-9 Mail, the leading open source email client for Android. Jesse was the project lead for Perl 5 for the 5.12 and 5.14 release cycles.
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