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Every community manager knows that community metrics are important, but how do you come up with a plan and figure out what you want to measure? Most community managers have their own set of hacky scripts for extracting data from various sources after they decide what metrics to track. There is no standardised Community Software Dashboard you can use to generate near-real-time stats on your community growth.
Like most open source projects, we have diverse community infrastructure for MeeGo, including Mailman, Drupal, Mediawiki, IRC, git, OpenSuse Build Service, Transifex and vBulletin. We wanted to unify these sources together, extract meaningful statistics from the data we had available to us, and present it to the user in a way that made it easy to see if the community was developing nicely or not.
Building on the work of Pentaho, Talend, MLStats, gitdm and a host of others, we built a generic and open source community dashboard for the MeeGo project, and integrated it into the website. The project was run in the open at http://wiki.meego.com/Metrics/Dashboard and all products of the project are available for reuse.
This presentation will cover the various metrics we wanted to measure, how we extracted the data from a diverse set of services to do it, and more importantly, how you can do it too.
Dave Neary works on Red Hat’s Open Source and Standards team, helping to make all of Red Hat’s upstream projects wildly successful.
With a long history of participation in free software projects, including the GIMP, GNOME, OpenWengo, Maemo and MeeGo, Dave has been exploring the subject of company/community interactions for over a decade.
Dawn Foster is the Director of Community at Puppet Labs. She has more than 18 years of experience in business and technology with expertise in community building, community management, open source software, market research, RSS and more. She is passionate about bringing people together through a combination of online communities and real-world events. She has experience building new communities, and managing existing communities with a particular emphasis on developer and open source communities. Past jobs include work at Intel and Jive Software among others.