IT Operations roles since 1991. I’m into the technology of business, team building and leadership.
I’d like to see IT become a real profession. As such, checklists are more important that ITIL. See the “Checklist Manifesto” by Atul Gawande.
I like the open source community because they are the most creative software community. In addition, they bring a level of professional rigor to the discipline. Enterprise IT has a lot to learn from Open Source.
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